Cancellation Policy

1. Overview of Cancellation Policy

At Monitrix Corporate Services Pvt. Ltd. ("Monitrix"), we understand that business plans, regulatory requirements, or startup circumstances may change. This Cancellation Policy sets forth the rules and procedures for cancelling orders for professional corporate secretarial services, tax filings, intellectual property registrations, and Monibook SaaS subscriptions.

2. Cancellation of Professional & Advisory Services

Clients may cancel a service order subject to the following guidelines:

• Prior to Work Initiation (Within 24 Hours): You can cancel your service order within 24 hours of placing the order and making payment, provided our professional team has not commenced document drafting, MCA RUN name reservation, or statutory portal submissions. In such cases, your order will be cancelled and a refund of professional fees processed per our Refund Policy.
• After Work Initiation: Once legal documentation drafting, board resolutions, MOA/AOA drafting, or KYC verification has been initiated by our Chartered Accountants, Company Secretaries, or Corporate Advocates, cancellation requests will be accepted; however, fees incurred for work already completed and external non-recoverable out-of-pocket costs will be deducted.
• Post Government Submission: Once an application or return has been submitted on official government portals (MCA, GST, Trademark Registry, DGFT, Income Tax) and a statutory Challan or Acknowledgement Number (ARN / SRN) is generated, the order cannot be cancelled, as government departments do not allow cancellation of filed statutory forms.

3. Cancellation of Monibook Cloud SaaS Subscriptions

For clients subscribing to our Monibook Cloud Accounting & Billing software:

• Cancellation at Any Time: You may cancel your subscription at any time directly through your Monibook software billing settings, or by emailing our support desk at contact@mymonitrix.com.
• Effect of Cancellation: When you cancel your subscription, automatic renewal is immediately discontinued. You will retain full access to your accounting data, invoices, and reports until the conclusion of your current paid billing period.
• Data Export: Prior to subscription expiration, you have the option to export all ledgers, invoices, vouchers, and customer lists in standard Excel/PDF format at no additional cost.

4. Cancellation by Monitrix

Monitrix reserves the right to suspend, terminate, or cancel a service engagement under exceptional circumstances, including:

1. Submission of forged, altered, or fraudulent identity proofs, address documents, or signatures.
2. Non-response or non-cooperation by the client for a period exceeding 30 calendar days following multiple written requests for mandatory filing information.
3. Directives issued by regulatory authorities, law enforcement agencies, or courts of law.

In cases of cancellation by Monitrix due to client non-cooperation, any unutilized professional fee balance will be held in credit or refunded as appropriate, after deducting documented administrative and drafting costs.

5. How to Submit a Cancellation Request

To request a cancellation, please contact our support team using any of the official channels:

• Email: Send an email to contact@mymonitrix.com or info@mymonitrix.com with Subject: Order Cancellation — Invoice #[Number].
• Client Portal: Open a support ticket directly from your dashboard at {PORTAL_URL}.
• Phone / WhatsApp: Call +91 88180 08860 or 01662-355590 during business hours (Monday to Saturday, 9:30 AM to 6:30 PM IST).